Insurance Advisers Code of Practice
All reputable professions are governed by a strong Code of Practice – and insurance broking is no different.
The Insurance Brokers Code of Practice is an agreement between NIBA and its members (and other brokers who subscribe to the Code), which sets out the minimum service standards that clients can expect from brokers. It also outlines how complaints and disputes regarding potential breaches of the Code can be resolved.
The Code aims to:
- build professional competence in the broking profession; and
- increase consumer confidence in insurance brokers – and the role they play in the insurance process.
The service standards outlined in the Code are also aimed to safeguard self-regulation of the broking industry.
Domestic Family Violence
We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from domestic family violence. In these situations, we are committed to providing extra care. We recognize that these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our customer care officer, Deb Whyte. Alternatively, you can access more information, and the Domestic Family Violence policy, on The Hollard Insurance Company’s assistance webpage https://www.hollard.com.au/about/social-responsibility/domestic-family-violence.aspx
Customer Care: Alex Dunbar
Email address: firstname.lastname@example.org
Phone Number: (08) 9527 1682